PrimeGenesis Blog

Top 10 Dos and Don’ts for Onboarding a New Chief Operating Officer

Top 10 Dos and Don’ts for Onboarding a New Chief Operating Officer

Chief Operating Officers can make a world of difference – if their onboarding sets them up for success. If you’re bringing a Chief Operating Officer (COO) in to work for you, be sure to align, acquire, accommodate, assimilate, and accelerate them well. Do not assume understanding, disrespect them, leave them alone, wait for others, or stop helping too soon.

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Does Your Organization Need an Attitude Change?

Does Your Organization Need an Attitude Change?

An attitude adjustment is often the pivot point for changing an organization’s behaviors and relationships in order to survive and thrive in a rapidly changing industry. Here are the core steps:

Start with the cause, the why. Get all aligned around your purpose. Make sure all believe in its import and are committed to a common vision
Reconfirm where to play choices, within the ever-changing environmental context
Reconfirm the organization’s core values, trying to change them only if absolutely necessary
Then adjust your attitude, relooking at strategic priorities, posture, culture and how they sync
Once everyone understands the attitudinal choices, relook at relationships and behaviors through that lens, evolving them as dictated by the new attitude.

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Leverage Service as a Strategic Weapon with Attitude and Discipline

Leverage Service as a Strategic Weapon with Attitude and Discipline

Leveraging service as a strategic weapon requires the right attitude and superior discipline.

Attitude is key. Only organizations with a “service first” mentality can even hope to create a service advantage. Make and implement clear choices around strategy, posture and culture.

But it’s not enough. You must combine that with superior discipline in executing against something like Clicksoftware CEO Moshe BenBassat’s W6 questions: Who does what for whom with what where and when?

for whom do you choose to deliver service (and not)
what service do you choose to deliver (and not)
who is going to deliver the service (with the right skills)
with what tools and resources will they deliver
where are they going to deliver that service
when will they deliver it (other than first come first serve)

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Three Imperatives for Service Innovation

Three Imperatives for Service Innovation

Innovating in a service business works best if the innovations are: 1) aligned with your core purpose, 2) meet a future consumer need and 3) can be executed by your organization.

Noodles CEO Kevin Reddy explained this model to me and how it works at his organization. Since dining out is a truly discretionary expense for every one of Noodles’ customers, it must deliver a superior experience every time every customer comes through its doors. Ultimately, we’re all in service businesses so this applies to all of us.

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Lenten Resolutions for Onboarding the New Pope

On one level, the basics of onboarding a pope are the same as those for onboarding any senior leader – it’s about aligning, acquiring, accommodating, assimilating, and accelerating progress. Still, every situation is different with it’s own special needs and considerations. This is acutely true for onboarding the new pope.

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