We've all experienced them – those moments of connection.  They happen when someone stops and really listens to what someone else is saying so they hear something that sparks something inside of them.  They happen when someone stops and really watches what someone else is doing so they see something that sparks something inside of them.  The connection goes well beyond what the other says or does, all the way to whom they are.

What one person says, does, is is important, but not the key.   The key is in the other person's hands, in their listening and observing.

If you want to make a connection with someone else, whether you're onboarding or leading or anything else, invest your energy not in your own words and actions, but in theirs.