The New Leader’s Playbook
A 100-day action plan that jump start strategic, operational and organizational processes

We accelerate leaders and teams through complex transitions
by helping create and implement 100-day action plans that jump start strategic, operational and organizational processes.
We share our ideas on transition acceleration, executive and team onboarding and leadership weekly on Forbes.com.

We have organized these articles
in the categories we think about
when it comes to successful transitions – we call this The New Leader’s Playbook.
“Our clients deliver better results faster ”
Executive Onboarding Overview Articles

What Tyson’s Fifth CEO In Five Years Must Do To Earn Trust
Tyson is replacing its CEO after eight months, accelerating its trend to shorter and shorter tenures of CEOs at Tyson. The new CEO, Donnie King needs to 1) Get at the ground truth. 2) Make no sudden changes. 3) Build capabilities step-by-step. Tyson CEO tenures have...

Deciphering The Real Priorities By Looking At How Leaders Allocate Their Time And Resources
You know they lie. They may not mean to, but almost everybody at some point says one thing and does something else. They lie to you. They lie to themselves. So, if you want to figure out what they really care about, look at what they do, not what they say. Look at how...

How JPMorgan And Your Organization Need To Improve Shared Decisions
The impact of poorly shared decisions is often so painful that many avoid them at all costs, ensuring someone always has final decision rights. You can go one step further by deploying decision-making frameworks to help the best ideas win instead of the most powerful...

Why You Need Complementary And Not Complimentary Advisors And Collaborators
If all your advisors and collaborators do is compliment you and your thinking, you’re not going to change, learn, grow, or come up with the best ideas and make the best possible choices. That requires advisors and collaborators with diverse leadership approaches and...

How AB InBev’s CEO Transition Highlights The Need For Different Types Of CEOs In Different Situations
Carlos Brito built AB InBev into the world's biggest brewer over the past 15 years. Now, at age 61, he’s handing the reigns over to Michel Doukeris. In the words of InBev chair, Martin Barrington, “Doukeris' expertise in brands, consumers and innovation meant the...
Position for Success
At its core, leadership is an exercise in culture change. It’s about creating and bridging gaps: gaps between you and your new team, gaps between reality and aspiration. Thus, positioning yourself for success as a leader must start with understanding your own cultural preferences and strengths in the context of potential opportunities. Then you should create options and do a real due diligence to mitigate organizational, role and fit landmines.
Get to Work Before Day One
Activate Ongoing Communication
How you approach the time between accepting the job and before you start can have a massive impact on your success after you start. On the one hand, the approach is different if you’re joining a new company, getting promoted or transferred from within, crossing international boundaries or merging teams. On the other hand, the context and culture will inform your choice around whether to assimilate in slowly, converge and evolve or shock the organization with sudden changes. (Go to these articles.)
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Take Control of Day One
Everything is magnified on Day One, whether it’s your first day in a new company, or the day of a big announcement. Everyone is looking for hints about what you as the new leader think and what you’re going to do. You’re going to get positioned – either by others or by yourself. This is why it’s so important to make sure people are seeing and hearing things that will lead them to believe and feel what you want them to believe and feel about you and about themselves in relation to the future of the organization. (Go to these articles.)
Activate Ongoing Communication
The prescription for communication during the time between Day One and co-creating a Burning Imperative is counter-intuitive and stressful for new leaders following this program. The fundamental approach is to converge and evolve. And the time before co-creating a Burning Imperative is all about converging. This means you can’t launch your full-blown communication efforts yet. You can’t stand up and tell people your new ideas. If you do, they are your ideas, not invented here and not the team’s ideas. (Go to these articles.)
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Pivot to Strategy
Build the team strategically, operationally and organizationally. Start with strategy and a Burning Imperative that is a sharply defined, intensely shared, and purposefully urgent understanding from each of the team members of what they are “supposed to do, now,” and how this works with the larger aspirations of the team and the organization. (Go to these articles.)
Drive Operational Accountability
Activate Ongoing Communication
The real test of a high-performing team’s tactical capacity lies in the formal and informal practices that are at work across team members, particularly around clarifying decision rights and information flows. Managing milestones is about mapping and tracking what is getting done by when by whom. Early wins are all about credibility and confidence. So identify potential early wins, their associated milestones and over invest to deliver them —as a team! (Go to these articles.)
Strengthen the Organization
Make your organization stronger by acquiring, developing, encouraging, planning, and transitioning talent:
Acquire: Recruit, attract, and onboard the right people.
Develop: Assess and build skills and knowledge.
Encourage: Direct, support, recognize, and reward.
Plan: Monitor, assess, plan career moves over time.
Transition: Migrate to different roles as appropriate.
This is one of the most important things you do. (Go to these articles.)
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Keep Building
Remember that aligning your people, plans, and practices around a shared purpose is not a one-time event, but, instead, something that will require constant, ongoing management and improvement to sustain momentum and deliver results. (Go to these articles.)
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Want The Best From Contractors? Deploy Two-Way Onboarding.
Examples To Follow From The Mid-Market Convention Honorees
Why Google Can Not Run The World: Wisdom = Data + Experience
New Leader Ideas 2013: Get The Job. Onboard Well. Be BRAVE.
Three Different Approaches To CEO Succession At Walmart, Kroger And Microsoft… Which Is Best?
Veterans Answering The Star-Spangled Banner’s Call
New Leader’s Playbook Highlights: A 2012 Year in Review
How To Win At Office Politics
MOOC Provider edX Partners with Community Colleges to Improve Workforce Readiness
Beyond 10,000 Hours: The Constant Pursuit of Mastery
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