The New Leader’s Playbook
A 100-day action plan that jump start strategic, operational and organizational processes

We accelerate leaders and teams through complex transitions
by helping create and implement 100-day action plans that jump start strategic, operational and organizational processes.
We share our ideas on transition acceleration, executive and team onboarding and leadership weekly on Forbes.com.

We have organized these articles
in the categories we think about
when it comes to successful transitions – we call this The New Leader’s Playbook.
“Our clients deliver better results faster ”
Executive Onboarding Overview Articles

The Difference Between The Best Deal And A Fair Deal
The difference between the best deal and a fair deal is all about mindset. In almost any case, striving to do the best deal for your side requires a less-than-best deal for the other side. On the other hand, there’s a lot more room for all to win if you’re looking for...

Applying The Current Best Thinking Framework To Your Own Career Development
If you are the best you can be, the only way to go is down. Couple that with former Stanford Business School dean, Robert Joss’s insight that only 20% of leaders have the confidence required to be open to help and the only possible conclusion is that we’re all works...

How Leading Questions Help Leaders Lead
Before you object to leading questions per se, generally discouraged in direct questioning in a court of law or by neutral journalists, consider their appropriateness as a leadership tool. If a leader directs someone to do something, the best they can hope for is...

Why Empowering Delegation And Powerful Communication Are Inseparable
Most organizational communication issues are born of unclear decision rights. The clearer you can be about who is providing input to be considered and who is making decisions/providing direction to be followed, the less communication issues you’ll have. True story. A...

Why The Job Interview Strengths Question Requires Talent, Knowledge, Skills, Experience, and Craft
There are three and only three, job interview questions getting at 1) motivation, 2) strengths and 3) fit. Gallup suggests strengths are made up of talent, knowledge and skills. Adding experience and craft takes that to a different, even more useful level. ...
Position for Success
At its core, leadership is an exercise in culture change. It’s about creating and bridging gaps: gaps between you and your new team, gaps between reality and aspiration. Thus, positioning yourself for success as a leader must start with understanding your own cultural preferences and strengths in the context of potential opportunities. Then you should create options and do a real due diligence to mitigate organizational, role and fit landmines.
Get to Work Before Day One
Activate Ongoing Communication
How you approach the time between accepting the job and before you start can have a massive impact on your success after you start. On the one hand, the approach is different if you’re joining a new company, getting promoted or transferred from within, crossing international boundaries or merging teams. On the other hand, the context and culture will inform your choice around whether to assimilate in slowly, converge and evolve or shock the organization with sudden changes. (Go to these articles.)
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Take Control of Day One
Everything is magnified on Day One, whether it’s your first day in a new company, or the day of a big announcement. Everyone is looking for hints about what you as the new leader think and what you’re going to do. You’re going to get positioned – either by others or by yourself. This is why it’s so important to make sure people are seeing and hearing things that will lead them to believe and feel what you want them to believe and feel about you and about themselves in relation to the future of the organization. (Go to these articles.)
Activate Ongoing Communication
The prescription for communication during the time between Day One and co-creating a Burning Imperative is counter-intuitive and stressful for new leaders following this program. The fundamental approach is to converge and evolve. And the time before co-creating a Burning Imperative is all about converging. This means you can’t launch your full-blown communication efforts yet. You can’t stand up and tell people your new ideas. If you do, they are your ideas, not invented here and not the team’s ideas. (Go to these articles.)
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Pivot to Strategy
Build the team strategically, operationally and organizationally. Start with strategy and a Burning Imperative that is a sharply defined, intensely shared, and purposefully urgent understanding from each of the team members of what they are “supposed to do, now,” and how this works with the larger aspirations of the team and the organization. (Go to these articles.)
Drive Operational Accountability
Activate Ongoing Communication
The real test of a high-performing team’s tactical capacity lies in the formal and informal practices that are at work across team members, particularly around clarifying decision rights and information flows. Managing milestones is about mapping and tracking what is getting done by when by whom. Early wins are all about credibility and confidence. So identify potential early wins, their associated milestones and over invest to deliver them —as a team! (Go to these articles.)
Strengthen the Organization
Make your organization stronger by acquiring, developing, encouraging, planning, and transitioning talent:
Acquire: Recruit, attract, and onboard the right people.
Develop: Assess and build skills and knowledge.
Encourage: Direct, support, recognize, and reward.
Plan: Monitor, assess, plan career moves over time.
Transition: Migrate to different roles as appropriate.
This is one of the most important things you do. (Go to these articles.)
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Keep Building
Remember that aligning your people, plans, and practices around a shared purpose is not a one-time event, but, instead, something that will require constant, ongoing management and improvement to sustain momentum and deliver results. (Go to these articles.)
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What VW’s New CEO Must Do To Get The Company Back On Track
Focus. VW's new CEO must refocus the organization on one guiding principle: “Volks wagen - the people's car.” Whether Volkswagens’ board ousts Matthias Müller or just changes his position, there’s going to be a new person steering the company soon. Müller has failed...
DowDuPont New Executive Chairman Jeff Fettig’s Real Job
Generally, the chair or lead director runs the board and the chief executive runs the company. An executive chair has a potentially confusing foot in both camps, running the board and directly supervising the CEO. In DowDuPont’s case, Jeff Fettig took over on April 1...
Onboarding Into A Disaster Like Puerto Rico’s Destination Marketing
It’s not clear if it’s harder to follow a terrible CEO, a great CEO or Maria. Onboarding into a disaster is manageable. You can deal with known risks. You can anticipate some other risks. But shame on you if you don’t identify all the known and possible risks in...
The Power Of Starting Like You Have No Power
Sue Shellenbarger wrote this week in the Wall Street Journal about “How to Gain Power at Work When You Have None.” She makes some excellent points about the value of internal networking, building valued expertise and showing interest in others. It struck me that these...
Gap CEO Jeff Kirwan Pays The Price For Failing To Deliver Results
As I've said throughout this series, executive onboarding is the key to accelerating success and reducing risk in a new job. People generally fail in new executive roles because of poor fit, poor delivery or poor adjustment to a change down the road. They accelerate...
Executive Onboarding Note: Stuart Whiley, CEO Of ASC
Unless you subscribe to Jane’s Defence Weekly, you probably didn’t even notice that Australian shipbuilder ASC just announced that it has changed CEO Stuart Whiley’s status from interim to permanent. After three years as interim CEO, this move is a non-event and...
Executive Onboarding Note: Steve Presley CEO Nestle USA
Newly named CEO of Nestle USA, Steve Presley, is in good shape heading into his new job. He and the organization have approached this transition well. His biggest risk should be adjusting to changes down the road. Executive onboarding is the key to accelerating...
Applying The Hippocratic Oath To Data – First Do No Harm
Lessons From Xerox’s Undignified Death Throes
How To Manage The New Employment Deal With Your Employees
Why The Route To Creativity Runs Through Distress
Why Public And Private Organizations Have Different Time Frames
What To Do When Onboarding Goes Bad
The Three Keys To Leading Virtual Teams
Learning From The CEO Connection Mid-Market Convention, Part II
Learning From The CEO Connection Mid-Market Convention, part 1
Whether You Go With Aetna, Allstate, AIG Or Another, Avoid The Four Big Insurance Traps
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