The New Leader’s Playbook
A 100-day action plan that jump start strategic, operational and organizational processes

We accelerate leaders and teams through complex transitions
by helping create and implement 100-day action plans that jump start strategic, operational and organizational processes.
We share our ideas on transition acceleration, executive and team onboarding and leadership weekly on Forbes.com.

We have organized these articles
in the categories we think about
when it comes to successful transitions – we call this The New Leader’s Playbook.
“Our clients deliver better results faster ”
Executive Onboarding Overview Articles
The Power of Vulnerability in Onboarding
"The West Wing" television show gave its viewers glimpses into the moments before and after the public moments at the White House. Those viewers connected with the show's fictional characters far more than they did with real public figures during their...

Perspicuous Onboarding
We had a blizzard in Connecticut on Boxing Day (December 26). The traffic advisory read "Do NOT drive. If you must drive make sure you have a winter survival kit with you." This seems like a particularly perspicuous advisory in that it made...
Warm Onboarding Beats Cold Starts
Cold openings surprise, engage, and sometimes shock people. Very effective for Saturday Night Live. Great way to start a speech, toast or talk. Effective way to send a message to an organization needing to make urgent changes with a culture that is...
Publish your opening hours during onboarding
I know it's old school, but I decided to go to an actual store this morning to buy a Christmas present. Busy day, so I decided to get there early. Called them up to find out when they opened. No one answered the phone. No recording with...
Choose Optimistic Onboarding
None of us can control everything. But we can choose how we react to events. Choosing optimism and its associated hopefulness and confidence can be infectuous. Organizations marked by hopefulness and confidence are inevitably more enjoyable than...
Position for Success
At its core, leadership is an exercise in culture change. It’s about creating and bridging gaps: gaps between you and your new team, gaps between reality and aspiration. Thus, positioning yourself for success as a leader must start with understanding your own cultural preferences and strengths in the context of potential opportunities. Then you should create options and do a real due diligence to mitigate organizational, role and fit landmines.
Get to Work Before Day One
Activate Ongoing Communication
How you approach the time between accepting the job and before you start can have a massive impact on your success after you start. On the one hand, the approach is different if you’re joining a new company, getting promoted or transferred from within, crossing international boundaries or merging teams. On the other hand, the context and culture will inform your choice around whether to assimilate in slowly, converge and evolve or shock the organization with sudden changes. (Go to these articles.)
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Take Control of Day One
Everything is magnified on Day One, whether it’s your first day in a new company, or the day of a big announcement. Everyone is looking for hints about what you as the new leader think and what you’re going to do. You’re going to get positioned – either by others or by yourself. This is why it’s so important to make sure people are seeing and hearing things that will lead them to believe and feel what you want them to believe and feel about you and about themselves in relation to the future of the organization. (Go to these articles.)
Activate Ongoing Communication
The prescription for communication during the time between Day One and co-creating a Burning Imperative is counter-intuitive and stressful for new leaders following this program. The fundamental approach is to converge and evolve. And the time before co-creating a Burning Imperative is all about converging. This means you can’t launch your full-blown communication efforts yet. You can’t stand up and tell people your new ideas. If you do, they are your ideas, not invented here and not the team’s ideas. (Go to these articles.)
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Pivot to Strategy
Build the team strategically, operationally and organizationally. Start with strategy and a Burning Imperative that is a sharply defined, intensely shared, and purposefully urgent understanding from each of the team members of what they are “supposed to do, now,” and how this works with the larger aspirations of the team and the organization. (Go to these articles.)
Drive Operational Accountability
Activate Ongoing Communication
The real test of a high-performing team’s tactical capacity lies in the formal and informal practices that are at work across team members, particularly around clarifying decision rights and information flows. Managing milestones is about mapping and tracking what is getting done by when by whom. Early wins are all about credibility and confidence. So identify potential early wins, their associated milestones and over invest to deliver them —as a team! (Go to these articles.)
Strengthen the Organization
Make your organization stronger by acquiring, developing, encouraging, planning, and transitioning talent:
Acquire: Recruit, attract, and onboard the right people.
Develop: Assess and build skills and knowledge.
Encourage: Direct, support, recognize, and reward.
Plan: Monitor, assess, plan career moves over time.
Transition: Migrate to different roles as appropriate.
This is one of the most important things you do. (Go to these articles.)
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Keep Building
Remember that aligning your people, plans, and practices around a shared purpose is not a one-time event, but, instead, something that will require constant, ongoing management and improvement to sustain momentum and deliver results. (Go to these articles.)
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Want The Best From Contractors? Deploy Two-Way Onboarding.
Examples To Follow From The Mid-Market Convention Honorees
Why Google Can Not Run The World: Wisdom = Data + Experience
New Leader Ideas 2013: Get The Job. Onboard Well. Be BRAVE.
Three Different Approaches To CEO Succession At Walmart, Kroger And Microsoft… Which Is Best?
Veterans Answering The Star-Spangled Banner’s Call
New Leader’s Playbook Highlights: A 2012 Year in Review
How To Win At Office Politics
MOOC Provider edX Partners with Community Colleges to Improve Workforce Readiness
Beyond 10,000 Hours: The Constant Pursuit of Mastery
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